FAQ
Delivery
Do you offer free shipping?
Yes. We offer free shipping worldwide and we deliver to most countries in the world.
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location,
but can be estimated as follows:
UK: 2-5 business days
Rest of Europe: 3-12 business days
USA: 5-8 business days
International: 10-20 business days
However due to Covid-19, expect delays. Please refer to our Covid-19 page for more information.
How is #crewsolidarity dealing with Covid-19?
Please refer to our Covid-19 page for information.
Where will my order ship from?
We have fulfilment facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office.
Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbours in case the courier left the package with them.
Pro tip: Package theft is on the rise — If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at contact@crewsolidarity.net with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. The zip/post code is the most important part of the address. Make sure to double check it!
Product and orders
How are your products made?
We work with reliable, trusted partners worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Are your products produced ethically?
We only source products and fabrics from ethical brands and suppliers that comply to labor, environmental, and safety standards.
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contact@crewsolidarity.net
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@crewsolidarity.com within a weeks’ time with photos of the
damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your refund policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at contact@crewsolidarity.net
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at contact@crewsolidarity.net with photos of wrong/damaged
items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare,
it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@crewsolidarity.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
If you have any question please do not hesitate to contact us at contact@crewsolidarity.net and one of our team members will be in touch soon.